Index
Cancellations, Returns and Refunds
Dead on Arrival (DOA Returns)
We make sure that all products are handled with extreme care, however if by any remote chance, the products arrives damaged or dead, we will replace it with sincerity. Please contact us by replying to our order confirmation Email within 30 days of receipt. We cover the shipping cost for all DOA returns.
Cancellations
We respond to every order as fast as we can, which means you will be left with a limited period of time to cancel. Once your order has been shipped, it cannot be canceled for any reason. If you do decide to cancel, please contact us by replying to the order confirmation Email. We will let you know if the cancellation is acceptable or not. If the cancellation has been approved, the payment for your order will be fully refunded.
Returns
If for any reason you are not satisfied, we will gladly accept your timely return of unopened, or defective product. To process your return, contact us by replying to the order confirmation Email within 7 days of receipt. We will notify you if we can accept the return. You can return your package to us at your own expense upon acceptance.
Returned item should have the original packaging and tags and should be in the same condition as when it was received. Please be warned that USED items cannot be returned unless dead-on-arrival.
Shipping charges are not refundable unless delivered item is damaged or dead. Once we have verified and approved the condition of the returned item, we will refund you in the original form and amount of payment with subtracted shipping and handling fees.
Refunds
We will process your refund within 7 business days upon acceptance of your refund request. The time needed for receiving your credited refund may vary depending on the form of payment.
Privacy Policy
We may use your personal information provided to us at order placement for the following purposes:
- To contact you about your order and payment confirmations and deliveries
- To notify you in case we find crucial problems with the items you purchased
- To provide you shortcut for entering your information during order placement
- To collect information in the effort for provision of better promotional activities
We may disclose your personal information to third parties in the following cases:
- To couriers for delivery of ordered items
- To couriers for delivery of printed materials for sales promotion
- When an online descriptions regarding the production such as user information and other related parties is needed to the manufacturers.
- For statutory requirements
- Where we as a company determine that the disclosure is necessary for protecting our rights, benefits, and/or honor
If you have any questions, please contact us at sales@switch-science.com.