Do you have a physical shop?
No. We only have an online store and do not have a shop function at our office location in Japan.
If you wish to pick up your order at our office, please contact us beforehand to fix an appointment. In either case, we do not accept cash payment in our office.
Are there any other online stores that I can purchase Switch Science Original products?
Yes. A limited amount can be purchased via Amazon.com and Seeed Studio. Currently, we are considering the ways to expand our sales on a global platform. Apart from Rapiro, we do not have a distribution system yet. If you wish to become a Rapiro distributor or wish to purchase a large quantity, please contact email@example.com.
Can you ship using FedEx or DHL?
Yes. However, all our products are basically shipped by EMS (A service of the Japan Post Service). If you prefer shipping other than EMS, kindly fill in the message box at the “confirmation page” and let us know your intentions. You will need an account tagged to your delivery address to process the shipping. For more details please refer to Other than EMS.
How do I pay?
The ordering process will complete by executing the payment. Payment can be made via Paypal or credit card. Please go to the payment link which will appear after placing the order or find the link in confirmation Email sent upon placement.
How long will it take to receive my order?
If we confirm your payment by 2 pm JST on a normal business day, we will endeavor to arrange the shipment on the same day. However please be reminded that they may delay in cases such as 1) Unable to process due to excessive orders, 2) Requires confirmation in compliance with export regulations. After dispatch, you will receive an E-mail with traceable tracking number. You can find the approximate delivery time on EMS site.
How do I track my order?
We will notify you with a traceable tracking number upon shipment.
Why was my package undeliverable?
Please use the tracking facility for status. If the package status is shown as undeliverable, please call your local post office and quote your tracking number to trace your package. In case your order is shipped back to us, we will contact you immediately to ask of your intentions, whether you want a re-ship or a refund.
Do you have TAX free/refund?
No. Tax refund is currently not available at our shop.
I want an item listed on your Japanese page, but it’s not on the English page.
Please email us with your request including your general information (delivery address etc). We will let you know if we can ship it to your intended address.
Will you answer questions on how to use and customize the items purchased on your site?
No, we do not provide such technical consultation services. We will, however continue to endeavor to make sure that the quality of our products are satisfactory for all of our customers.
Please utilize documentation, specification, datasheets, software, design files etc.. effectively on each product page.
Can you ship my order as a “gift“ to avoid customs duties?
No. We will NOT ship the ordered items as a gift unless they are truly for that intended use.
We also do NOT put a lower value on your invoice to avoid customs duties.